Mass Notification Help Page
Mass Notifications and Emergency Communications
During an emergency or urgent situation, Stockton Unified School District communicates through multiple channels to provide timely and accurate updates to staff, families, and the community. SUSD uses ParentSquare as one of its official communication platforms for districtwide, school, classroom, and emergency notifications. Depending on the situation, updates may also be shared through the District website, official social media channels, email, phone calls, press releases, and verified public statements.
How Notifications May Be Sent
- ParentSquare text, email, app, and phone alerts
- District website updates
- Official SUSD social media updates
- Email communication
- Phone calls, when needed
- Press releases and verified public statements
- Direct messages or posts through ParentSquare
SUSD Employees
Employees may receive important updates through:
- Email alerts through ParentSquare or district email
- Text notifications through ParentSquare
- Internal district communication, as appropriate
Families
Families may receive updates through:
- ParentSquare text notifications
- ParentSquare email notifications
- ParentSquare app alerts
- Phone calls, when needed
- District updates on the Stockton Unified website
Community Members
Community updates may be shared through:
Public Agencies, Representatives, and Media
Depending on the urgency and nature of the situation, communication may occur through:
- Email communication
- Phone calls
- Press releases
- Verified updates and official statements
When Notifications May Be Sent
- Gas leak
- Lockdown
- Natural disasters, including air quality, excessive heat, fires, or flooding
- Police activity near a school
- Power outage affecting instructional time
- Threat against a school
- Weapon on campus
- School closures, delays, or urgent district updates
Safety Assurance
SUSD is committed to keeping students and staff safe. During severe weather or another emergency where outdoor conditions are unsafe, schools may shelter students and staff in place until it is safe to dismiss or release individuals. Parents and guardians will receive updates through ParentSquare and other official SUSD communication channels.
Need Help or Need to Update Contact Information?
Families should make sure their phone number, email address, and emergency contact information are current with their school office so they can receive important notifications. Staff needing assistance with mass notifications or communication tools may contact Community Relations.