Constituent Services Department Home
What is Constituent Services?
Updated Title
Constituent Services is the updated title for what was formerly known as Compliance Services.
What Is a Constituent?
Constituent means being a part of a whole.
Our Purpose
Constituent Services exists to provide assistance to our constituents—parents, students, staff, and community members—anyone with a direct connection to Stockton Unified School District.
Fairness & Respect
Constituent Services seeks to ensure fairness and promote respect for all SUSD constituents.
Our Goal
Our goal is to provide support by offering a place to be heard, express concerns, resolve disputes, manage conflicts, and learn productive ways of communicating.
Requests for Assistance
Requests do not always come in the form of a complaint. We also help constituents navigate District processes and answer questions such as, "Who should I talk to?"
Consideration of Complaint Request
Filing a Complaint
Stockton Unified School District encourages constituents to discuss concerns regarding policies, procedures, or the action or inaction of district employees with the department, supervisor, or principal most directly involved. Please attempt resolution at the site level before contacting Constituent Services.
What Happens After a Complaint Is Filed?
The Board encourages early, informal resolution at the site or department level. First, speak with the staff member or administrator involved. Serious or unresolved issues follow a formal process.
Constituent Services will determine the appropriate level of resolution:
Level 1
Site Administration / Supervisor
Site Administration / Supervisor
Level 2
Department Director
Department Director
Level 3
Department Assistant Superintendent
Department Assistant Superintendent
Level 4
Constituent Services or Human Resources Complaint
Constituent Services or Human Resources Complaint
Complaints are forwarded to supervisors or administrators to resolve. If allegations have merit, corrective actions are taken and findings are communicated to the complainant and respondent.
If the Director of Constituent Services determines the complaint is valid, an investigation is conducted and both parties are notified of the findings.
Protection Against Retaliation
The Board prohibits retaliation. The Superintendent may keep a complainant's identity confidential when necessary. Anonymous complaints may not be investigated.
Complainants are protected from retaliation under Board Policy 1312.1 and may be contacted for additional information during the investigation process.
Contact Constituent Services
Joanne Castillo
Director of Constituent Services
Dr. Dwight Rogers
Director of Diversity, Equity, and Family Engagement
