Welcome to the Department of Constituent Services
Stockton Unified School District encourages constituents to discuss concerns regarding policies, procedures, or the action/inaction of district employees with the Department/Supervisor/Principal most directly involved in the matter. We ask for all respondents to be given the opportunity to resolve concerns before seeking out the assistance of Constituent Services. It is after all attempts have been made, If the issue is not resolved at that level, the constituent may bring the matter before the Constituent Services Director.
What does the acronym UCP stand for?
Uniform Complaint Procedure
What is a UCP Complaint?
A complaint regarding the violation of specific federal and state programs that use categorical funds such as Accommodations for Pregnant and Parenting Pupils; Adult Education; After School Education and Safety; Agricultural Career Technical Education; Career Technical Education (federal); Child Care and Development; Compensatory Education; Consolidated Application; Course Periods without Educational Content; Education of Pupils in Foster Care, Pupils who are Homeless, former Juvenile Court Pupils now enrolled in a school district and Children of Military Families; Every Student Succeeds Act; Local Control and Accountability Plans (LCAP); Migrant Education; Physical Education Instructional Minutes; Pupil Fees; Reasonable Accommodations to a Lactating Pupil; Regional Occupational Centers and Programs; School Plans For Student Achievement; School Safety Plans; School site Councils; State Preschool; constitute a UCP complaint.
For UCP complaints and general concerns please contact the department, site, or person of concern first and if the issue is not resolved please fill out the fillable complaint form by copying the following link to your Google browser:
If you prefer a hard copy of the form and would like to physically fill out the form here is a link to print a copy:
Complaint Form | Spanish
What is the difference between a UCP complaint and a concern?
All constituents deserve the acknowledgment of their feelings, understanding of their perception of the situation that resulted in the need to file a complaint. Constituent Services hopes to
ease tension, build trust, and help come to a resolution for all constituents. Stockton Unified is guided by the California Department of Education to address specific programs under the UCP process, complaints outside of the items (see list under UCP complaints) will be treated under a general concern/complaint.
The Governing Board desires to provide a safe school environment that allows all students equal access and opportunities in the district's academic and other educational support programs, services, and activities. The Board prohibits, at any district school or school activity, unlawful discrimination, including discriminatory harassment, intimidation, and of any student based on the student's actual race, color, ancestry, national origin, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, or gender expression; the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. Complaints shall be filed no later than six months from the date the alleged discrimination, harassment, intimidation or bullying occurred, or six months from the date the complainant first obtained knowledge of the facts of the alleged discrimination, harassment, intimidation or bullying.
SUSD Police Department
The Stockton Unified School District Police Department strives daily to provide high-quality service to District staff, students and parents. Should you have a complaint against a District police officer it will be fully investigated in a timely manner. Please click on the link below to file a complaint.
Education Code 35186 creates a procedure for the filing of complaints concerning deficiencies related to instructional materials, conditions of facilities that are not maintained in a clean or safe manner or in good repair, or teacher vacancy or misassignment. The complaint and response are public documents as provided by law. Complaints may be filed anonymously. However, if you wish to receive a response to your complaint, you must provide contact information.
What happens after a complaint is filed?
The complaint is processed in our complaint tracking system, complaint is then reviewed, assigned an investigator and a case number. A letter of acknowledgment of the Complaint is emailed or mailed to the Complainant.
The Board prohibits retaliation against complainants. The Superintendent or designee at his/her discretion may keep a complainant's identity confidential, except to the extent necessary to investigate the complaint. The District will not investigate anonymous complaints unless it so desires. Complainants are protected from retaliation (BP 1312.1) and will be contacted for further information regarding the complaint.