Welcome to Technology and Innovation

  • Technology and Innovation services provides technology infrastructure, professional development, print, and graphics services to keep the gears of instruction and business turning. In addition, the department ensures that it stays ahead of the educational and business needs by planning for upgrades, ensuring that teachers and students have access through training, print, and digital media to meet the evolving needs of student learning.

    Technology & Innovation

Helpdesk Requests

  • Log a service request

    Helpdesk Request

    There are 2 ways to get technical assistance: 

    Everything begins with your Helpdesk Request.  Our staff prioritize and manage their work queue using our ticketing system.  With that in mind, with a ticket number, you can check the status of your request online or via phone. 

    When the work is completed, the Helpdesk Request Number is "closed" in the system. The "fix" will be documented in the Help Desk for future reference. Each request is unique.  So, every time you contact the Help Desk on another issue, you will receive a new and distinct number.  Likewise, if you are accessing the ticketing system online, you can log a new ticket for any new issue you wish to report, and that will cause a new ticket to be generated. 

    Help Desk Online Quick Instructions 

    1. Launch your Internet browser ( Internet Explorer, Chrome) 
    2. Type this website or click on this link https://helpdesk.stocktonusd.net/
    3. Enter your username and password (same as your computer login) 
    4. Click the “New Issue” button 
    5. Fill in the 5 fields: Name, Room Number, Contact Number (phone), Subject, and Description before you click on the “Add Request” button at the bottom of the page.

    TI Team