Technology and Internet Access for SUSD Families
SUSD has checked out thousands of Chromebooks and Hotspots to students. Students and families who checked one out should review our Acceptable Use Policy and the Technology Agreement Notice they signed during checkout. Activity on Chromebooks is still being monitored by our Information Services Department to ensure proper usage. Families are encouraged to also monitor their child’s online activity. Below you will find information on how to check out a Chromebook, how to get Internet access in your home (if you were not issued a Hotspot at this time), and where to find Technical Support for your district-issued Chromebook and Hotspot.
How to Check Out a Chromebook and/or Hotspot
The District will be checking out a Chromebook laptop to any student who is need of one to complete assigned schoolwork. Information on when and where to check out a Chromebook will be shared by each school site. Additional information on Chromebook Care and Technical Support can be found below.
We want to ensure our students have access to internet during this critical time. If you do not have an internet connection at home to complete digital distance learning, there are a few options available to you. View them here at bit.ly/32lh9vY. The District will have a
limited number of Hotspots available for students. Hotspots are extremely limited, so families are encouraged to also contact XFinity, Comcast, or ATT for their free and reduced-price internet deals; their information can be found in our Internet Resources document. Please note that you may need to provide the companies with this letter to prove Free- and Reduced-Price Lunch eligibility.
Technical Support for Chromebooks and Hotspots
Chromebook Technical Support
A copy of the Chromebook Troubleshooting guide is available here. To report broken Chromebooks, please contact your school site for a new or replacement Chromebook.
If students experience any issues with their Google account, using the Chromebook (not a hardware issue), or accessing WiFi, please email the concern or issue to firstname.lastname@example.org. (If you are experiencing issues with connecting your Chromebook to the internet, please reboot your computer at least 2-3 times before reaching out to support.)
Hotspot Technical Support
If you are experiencing connectivity issues with your Hotspot, you can call the Sprint Helpline. You may be asked to provide information on the original hotspot box label like PIN code and the answer to the password. Sprint’s team is available every day, from 5 AM to 8 PM at 844-309-1680.