Technology and Internet Access for SUSD Families
The District has ordered one Wi-Fi-enabled Hotspot for every SUSD household to ensure that all students can participate in Distance Learning. The Hotspots have begun arriving and are being prepared for student distribution next week.
When your household’s Hotspot is ready for pick up, your child’s school will contact you. If you have more than one student in the District, the Hotspot will be checked out to your oldest child; the school that your oldest child attends will contact you when the device is available for pickup.
Until then, we are encouraging all students who are still in need of WiFi access to utilize the hotspot function available on some cell phones, or to take advantage of the free WiFi options that some internet providers are offering. Information regarding these options can viewed by clicking here. NOTE: You may need to provide companies with this letter to prove Free- and Reduced-Price Lunch eligibility.
Please reach out to your student’s school with any technology concerns and questions.
Activating and Using your Verizon Hotspot
SUSD Schools will be checking out a Chromebook laptop to any student who is need of one to participate in Distance Learning. If you are in need of a Chromebook, please contact your child's school. Additional information on Chromebook Care and Technical Support can be found below.
Students and families who checked one out should review our Acceptable Use Policy and the Technology Agreement Notice they signed during checkout. Activity on Chromebooks is still being monitored by our Information Services Department to ensure proper usage. Families are encouraged to also monitor their child’s online activity.
Technical Support for Chromebooks and Hotspots
Chromebook Technical Support
A copy of the Chromebook Troubleshooting guide is available here. To report broken Chromebooks, please contact your school site for a new or replacement Chromebook.
If students experience any issues with their Google account, using the Chromebook (not a hardware issue), or accessing WiFi, please email the concern or issue to firstname.lastname@example.org. (If you are experiencing issues with connecting your Chromebook to the internet, please reboot your computer at least 2-3 times before reaching out to support.)
Technical Support for Verizon Hotspots (provided Fall 2020)
If you are experiencing connectivity issues with your Hotspot, please contact Verizon at 1-800-922-0204 or verizonwireless.com/support.
Technical Support for Sprint Hotspots (provided in Spring and Summer 2020)
If you are experiencing connectivity issues with your Hotspot, you can call the Sprint Helpline. You may be asked to provide information on the original hotspot box label like PIN code and the answer to the password. Sprint’s team is available every day, from 5 AM to 8 PM at 844-309-1680.