Technology and Internet Access for SUSD Families
SUSD has checked out thousands of Chromebooks and Hotspots to students. Students and families who checked one out should review our Acceptable Use Policy and the Technology Agreement Notice they signed during checkout. Activity on Chromebooks is still being monitored by our Information Services Department to ensure proper usage. Families are encouraged to also monitor their child’s online activity. Below you will find information on how to check out a Chromebook, how to get Internet access in your home (if you were not issued a Hotspot at this time), and where to find Technical Support for your district-issued Chromebook and Hotspot.
How to Check Out a Chromebook and/or Hotspot
Chromebook distribution for the 2019-2020 school year has ended and will resume in the 2020-2021 school year. If you are in summer school and experiencing issues with your Chromebook, please contact your summer school site directly for support.
Students who are in need of a Hotspot for internet connectivity should complete the Internet Request Survey; please complete one survey per family. Hotspots are extremely limited, so please also contact XFinity, Comcast, or ATT for their free and reduced-price internet deals; their information can be found in our Internet Resources document. Please note that you may need to provide the companies with this letter to prove Free- and Reduced-Price Lunch eligibility.
Technical Support for Chromebooks and Hotspots
Chromebook Technical Support
A copy of the Chromebook Troubleshooting guide is available here. To report broken Chromebooks, please contact your school site for a new or replacement Chromebook.
If students experience any issues with their Google account, using the Chromebook (not a hardware issue), or accessing WiFi, please email the concern or issue to firstname.lastname@example.org. (If you are experiencing issues with connecting your Chromebook to the internet, please reboot your computer at least 2-3 times before reaching out to support.)
Hotspot Technical Support
If you are experiencing connectivity issues with your Hotspot, you can call the Sprint Helpline. You may be asked to provide information on the original hotspot box label like PIN code and the answer to the password. Sprint’s team is available every day, from 5 AM to 8 PM at 844-309-1680.