Updates on Internet Access for Parents:
Comcast is increasing internet speeds for all Internet Essential customers to 25 Mbps and offering two months free service to all new Internet Essential customers. With school closures students need internet access at home and families need access to information. To sign up, applicants can simply visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish. Comcast is ramping up resources to ensure that families can get the equipment and start service as quickly as possible after signing up.
Xfinity Wifi Public Hotspots
Xfinity WiFi public hotspots are available to anyone who needs them for free during the COVID-19 national emergency, including non-Xfinity Internet subscribers:
- Go online to wifi.xfinity.com
- Use 'Find a Hotspot' and enter your city or zip code
- Go to location of hotspot
Look for "xfinitywifi" in the list of available networks on your device. Most are located in businesses and outdoor locations. Please follow health and safety guidelines, as outlined by health officials.
Note: If you are asked to pay for additional time, you are most likely logged into a residential hotspot, which is not a part of our COVID-19 open access.
AT&T’s Access program is offering two months of free services to new Access customers who order by April 30, 2020. There is no commitment after that, but should you choose to continue with AT&T Access after the two month, it will cost $5 - $10/month. To qualify for Access, customers must have a student who qualifies for the National School Lunch Program/Head Start of one family member who participates in the SNAP program.
Visit the Access page to fill out an application and see if you qualify.
If you can’t access the webpage please call in using these phone numbers.
Your phone may have the ability to turn into a hotspot
- All major carriers (AT&T, Comcast, Sprint, T-mobile, Verizon, etc.) have agreed to provide unlimited bandwidth and waive late fees
- Sprint & T-mobile will allow all handsets to enable hotspots and other carriers may follow
- Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
- Internet Essentials Free to New Customers: As announced yesterday, it’s even easier for low-income families who live in a Comcast service area to sign-up for their Internet Essentials program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.
Spectrum is offering free public access at its hotspots and will not cut service to residential or small business customers who are unable to pay their bill because of coronavirus disruptions. Spectrum is also offering free broadband to households with students. www.spectrum.com
Verizon announced it would not charge late fees or disconnect accounts for an indefinite amount of time. www.verizon.com
T-Mobile, Sprint, AT&T and Comcast are all lifting their unlimited data caps for cell phone subscribers for at least 60 days.