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Homepage for Technology and Innovation

 

Technology and Innovation Department

 

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Technical Support is available via our helpdesk system at Stockton USD Help Desk or by phone at ext. 4357 (spells H-E-L-P) or (209-933-7090, press 1 for calls outside the SUSD system).  

For technology-related assistance, please submit a helpdesk ticket at Stockton USD Help Desk Portal.  

Technical Support

Our Helpdesk system is available to assist you with technology-related issues and requests.

For the fastest service, we recommend submitting a helpdesk ticket through the Help Desk Portal 

Resources

  • Acceptable Use Policy (AUP)

    Please select the appropriate Acceptable Use Policy below.

  • AESOP / Frontline Absence Management

    For assistance with AESOP / Frontline Absence Management, please contact the Subfinder team.

    Email Subfinder ?

  • A flowchart outlines the steps for CALPADS reporting, including pre-registration, scheduling, and data submission.

  • Canon

     

    Print Release

     

    Canon Douments:

     

     

     

    Konica Minolta

    Copy Screen 

     

    Print Release

     

    Scan to me

     

    Konica Minolta Documents:

     

  • Website Support & Editing Access

    For assistance with your website page or to request access to make edits, please contact Anothay Lee, Webmaster.

    Email Webmaster ?

  • Hotspot Information & Procedures

    Please review the following procedures for requesting, activating, distributing, and troubleshooting student hotspots.

    Activation

    To activate a hotspot, the device MUST be checked out in Destiny. Reports are run weekly each Monday, and devices will be activated at that time.

    Check-In / Check-Out Process

    Please check in and check out all hotspots in Destiny.

    Ordering Hotspots

    Use Destiny to order hotspots and submit a helpdesk ticket that includes the Student ID and student name.

    30-Day Inactivity Policy

    Hotspots automatically disconnect after 30 days of inactivity. To restart service, the device must be checked in and checked out again in Destiny.

    Troubleshooting & Support

    Before submitting a helpdesk request, please have the parent or guardian contact Kajeet Support, or school staff may call on their behalf. Kajeet can change carriers and resolve many issues that cannot be addressed by the District.

    Kajeet Support:
    (877) 352-5338

    Hotspot Distribution

    Hotspots must be distributed ONLY to students. Each family is limited to one hotspot, which can support up to four devices.

    Important: Hotspots must be checked out in Destiny to be included in the weekly Monday activation process. Please ensure all student checkout information is accurate before submitting requests.

  • Keenan SafeSchools Training

    Access the Keenan SafeSchools platform to complete your online training.

    Access Keenan SafeSchools ?

    Need assistance? For questions or support with Keenan SafeSchools, please contact the Risk Management Department .

  • Laserfiche Forms

    Access Laserfiche Forms using your District email credentials.

    Access Laserfiche Forms ?

  • Facilities & Building Repairs

    For assistance with building repairs or maintenance requests, please submit a SchoolDude work order to the Facilities Department.

    Submit a Work Order ?

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Browse the team directory and explore our T/I Resources and Useful Links sections for helpful information and tools.